NFTA Metro Bus and RailNFTA Metro Bus and RailBuffalo Niagara International AirportNiagara Falls International Airport

Contact Us



nfta

Niagara Frontier Transportation Authority

181 Ellicott Street Buffalo, New York 14203

(716) 855-7300
TTY / Relay 711 or (800) 622-1220
nfta.com
info@nfta.com

Provide feedback, file a complaint, or ask a non-urgent question. Expect an email response in two business days for general requests or in 10-14 business days for detailed questions.



metro

Metro Bus and Rail

181 Ellicott Street Buffalo, New York 14203

Customer Care (716) 855-7211
TTY / Relay 711 or (800)622-1220
metro.nfta.com
info@nfta.com

General information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system.

Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. Call for:

  • Assistance planning a trip or clarifying a schedule
  • Compliments, complaints, and other feedback for Metro Bus and Rail
  • Lost and found
  • Non-English interpreter services

In Person
Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. Customer Care is open Monday to Friday, 8:00 am to 4:00 pm.

Bus delays, reroutes, schedule changes?
Sign up for Instant Updates and receive emails or texts on the routes you ride.

Paratransit Access Line

(716) 855-7268
paldirect.nfta.com
palfeedback@nfta.com

PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.

Transit Advertising
Lamar Transit
247 Cayuga Road North Suite 100 Buffalo, NY 14225
Maureene Glose
(716) 276-8411
mglose@lamar.com



bnia

Buffalo Niagara International Airport

4200 Genesee Street Buffalo, New York 14225
42.934037,-78.731887

(716) 630-6000
buffaloairport.com
bniainfo@nfta.com

Customer Service Hours: 8 AM - 2 PM Monday-Friday
For questions related to flights contact your airline.

Lost & Found
TSA Checkpoint (716) 635-1222
Parking Lots (716) 634-0315 x21
Terminal (716) 630-6000 – Prompt #3
Lost & Found Form

Lost on airplane or in airline gate area: - Contact your airline.

Noise Complaint
Noise Complaint Form

Airport Advertising
Lamar Airport Advertising
Ed Kresconko
(716)276-8411
ekresconko@lamar.com



nfia

Niagara Falls International Airport

2035 Niagara Falls Blvd. Niagara Falls, NY 14304

(716) 297-4494
niagarafallsairport.com
nfiainfo@nfta.com

For questions related to flights contact your airline.

Lost & Found
TSA Checkpoint (716) 635-1245
Terminal (716) 297-4494
Lost on airplane or in airline gate area: - Contact your airline.


tapd

Transit Authority Police

Metro Division

Emergency (Bus & Rail) (716) 855-6450
General (716) 855-7660
Adjudication (716) 855-7263

Metro Division

1404 Main Street, Buffalo, NY 14209

Emergency (Bus & Rail) (716) 855-6450
Tip Line (716) 331-7187
General (716) 855-7660
Adjudication (716) 855-7263
nfta.com/police

Aviation Division

175 Aero Dr., Cheektowaga, NY 14225
Emergency (716) 630-6150
Tip Line (716) 331-7656
nfta.com/police



arff

Airport Rescue Fire Fighting

Buffalo Niagara International Airport Fire Department
251 Cayuga Road, Cheektowaga, New York 14225
Emergency (716) 633-6380
General(716) 630-6011
fire.nfta.com




Niagara Frontier Transportation Authority
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Niagara Frontier Transportation Authority    |    181 Ellicott Street Buffalo, New York 14203
NFTA 716-855-7300    |    NFTA-Metro Customer Care 716-855-7211    |    TTY/Relay 711 or 800-662-1220TTY/Relay 711 or 800-662-1220
NFTA NFTA-Metro Buffalo Niagara International Airport Niagara Falls International Airport