NFTA’s PAL Pass

Traveling with Paratransit is now even more convenient for individuals with disabilities.  PAL clients and interested agencies can now purchase a fixed amount of rides with the same discounts offered to regular Metro Pass holders.  The pass is simply hole punched by a Paratransit Operator each time the client boards the van.  The card can be discarded once all the numbers are punched.

Small Price, Huge Savings

10 Trips - $29
20 Trips - $58

Passes Available at:
NFTA Cash Booth, Metropolitan Transportation Center
181 Ellicott Street, Buffalo, NY  14203

Ticket vending machines: All Metro Rail stations, the Metropolitan Transportation Center in downtown Buffalo, the Portage Road Transportation Center and the Transportation Center in Niagara Falls.

Or, by phone (855-7202) Accepting Discover, Visa or Master Card. Checks, money orders and credit card transactions may be mailed with a PAL Pass application. (Click here)

Pass Restrictions:
The PAL Pass is valid for existing Paratransit services by the purchaser with valid ID.  The pass is not redeemable and may only be used by one person on any one trip.

For applications or more information about the NFTA Paratransit Access Line, contact the customer service office at:
PAL/ NFTA
181 Ellicott Street
Buffalo, NY  14203
(716) 855-7226 (716) 855-7289 TDD