How to Ride the Metro Bus

Paying Your Bus Fare

Boarding fare is $1.75. Passengers need to pay a boarding fare or present proof-of-fare each time they get on a bus or train. Proof-of-fare can be a Metro Monthly pass, Metro Day pass or Proof-of-Payment ticket.

Bus operators do not make change; you must have the exact fare when you board. Bus fareboxes accept U.S. coins, Metro tokens and paper currency only.

Click here for a complete list of valid Metro fare media.

You may be eligible for reduced fares. Check Metro's Reduce Fare Application page.

Conneting

Metro's routes are designed to create a network so that by transferring from one to another you can reach your destination. Connecting to Metro Rail or the #8 Main bus is free. Ask your operator for a Proof-of-Payment ticket. Transfering from Metro Rail to connecting Metro buses is also free with a valid one-way rail ticket.

Finding a Bus Stop
NFTA-Metro Bus Stop Sign

Every Metro bus stop has a three-colored sign. To find your closest bus stop, check your schedule or the Trip Planner. Either one will tell you which streets your bus travels. Then look for the bus stop signs along the bus route, located every few blocks. When the bus approaches your stop, signal to the bus operator to stop.

Some bus routes have on-demand bus stops. On these routes, simply signal the driver that you would like to be picked up.


Boarding the Bus

Look for your route number on the front or passenger side of the bus. If you are not sure it is the right bus, just ask the bus operator.

Riding the Bus

Take a seat if one is available. If all the seats are full, move towards the back of the bus. Poles and hand-rails throughout the bus make it easy to stand while riding. The seats at the front of the bus are should be given to senior citizens and disabled riders, if present.

Signaling Your Stop

As the bus nears your stop, pull the cord or push the strip next to the windows. A bell will signal the bus operator that you would like the bus to stop.

Remember:
Priority seating in the front section of buses is reserved for disabled persons and senior citizens. Drinking, eating and smoking are not allowed on any Metro bus. Listening to an electronic device is allowed with headphones. Service animals are the only animals allowed on Metro buses.

Riders with special needs can find more information here.

Erie County: 855-7211
Niagara County: 285-9319
TDD information for the speech and hearing impaired only: 711 or 800-662-1220